Terms and Conditions

 

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By placing an order over the phone and by email customers are bound to the following Panoptic Cleans Terms and Conditions: Terms and Conditions may change without notice.

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1. REGULAR DOMESTIC CLEANING

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1.1: The customer agrees to either set an appointment by phone , email  or through our website to schedule an appointment with Panoptic Clean, LLC.

 

1.2: The Panoptic Clean, LLC company fees are required by the client  in advance by Debit/Credit Card prior to any work beginning.

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1.3: Panoptic Clean, LLC reserves the right to suspend cleaning services if payments are are not made prior to the scheduled appointment. 

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1.4: Panoptic Clean, LLC employees base proposals/quotes from information given by the POC and also walkthroughs preformed at the customers place of business.

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1.5: Panoptic Clean, LLC agrees to provide a task list, all cleaning detergents and equipment (vacuum cleaner, mop, bucket...) required to carry out the service, unless other arrangements have been made with Panoptic Clean, LLC.  Any cleaning equipment provided by the customer, should be safe and in full working order.

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1.6: If collection of keys is required from a location outside the postal code area charges may apply.

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1.7: Prior to receiving your companies business keys, Panoptic Clean, LLC Service Agreement must be signed. 

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1.8: Panoptic Clean will not be held responsible for any alarm systems triggers, even when the customer special instructions for deactivation/activation of any alarm systems have been followed.

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1.9: Alarm code instructions must be filled out on our Service Agreement form.

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1.10: All employees have been fully screened through a personal interview and employment process. Background checks are required for all employees.

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1.11: Every worker Panoptic Clean, LLC sends to your facility falls under Panoptic Clean, LLC's  Insurance Policy. 

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1.12: The Client must allow the cleaner access to hot water and power.

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1.13: In concordance of this Terms and Conditions with Panoptic Clean, LLC, after the termination of any cleaning service/future cleaning service to be provided by Panoptic Clean, LLC  no further scheduled appointments will take place after the termination has been submitted by email at info@panopticclean.com.

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1.14: In case of a complaint, Panoptic Clean, LLC request to be notified within 24 hours after completion of the cleaning job. 

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1.15: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

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1.16: The insurance policy is subject to a number or further terms and conditions available from Panoptic Clean, LLC. Any damage caused by bleach is not covered. Panoptic Clean, LLC will not arrange for the insurance referred to if the appointed cleaning fee has not been paid by the Client in accordance with terms and conditions of this agreement. An insurance claim taken out by the Client may void the insurance policy in this clause, in which even a loss will only be recoverable under the policy of the Client.

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1.17: Each janitorial contract has a length of 12, 24, 36, 48 or 60 months with the option to renew.

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1.18: A 45- day written notice is required prior to breaking the contact. If contract is broken without providing a 45 day written notice, two months of payment is required.

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1.19: Each contact goes into effect the a day of signing or the monies for services have been received, which ever comes first.

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1.20: In order for a Panoptic Clean contract to be breached, a written complaint must be sent to info@panopticclean.com notifying the company of your complaint. A reasonable amount of time must be allowed for the complaint to be remedied. If the situation after a reasonable amount of time has not be remedied to the customers satisfaction then a written letter must be sent to infor@panopticclean.com 45 day prior to disassociation.

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1.19.1: If the prior steps are not followed prior to the termination of service a two month cancellation fee shall will be assessed.

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2. END OF TENANCY CLEANING / SPRING CLEANING / MOVE IN & OUT CLEANING / PROFESSIONAL CLEAN / AFTER PARTY CLEAN

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2.0: Panoptic Clean reserves the right to amend the initial quotation, should the client's original requirements change.

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2.1: If collection of keys is required from a location outside the local area, a transport fee will apply.

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2.2: The Client must allow the cleaner access to hot water and power.

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2.3:Panoptic Clean will not be responsible for triggering any alarm systems even if the customer should give special instructions for deactivation/activation of any household alarm systems.

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2.4: Panoptic Clean will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless the customer want to supply their own.

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2.5: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.

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2.6: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

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2.7 In case of a complaint, 'The Lemon Cleaning Company' requires to be notified within 24 hours after completion of the cleaning work.

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3. AFTER BUILDERS CLEANING

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3.1: Panoptic Clean reserves the right to amend the initial quotation, should the client's original requirements change.

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3.2: If collection of keys is required from a location outside the postal code area of the cleaning scheduled, an extra charge will apply.

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3.3 The Client must allow the cleaner access to hot water and power.

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3.4: Panoptic Clean will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

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3.5: Panoptic Clean will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service.

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3.6: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.

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3.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

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4. ONE-OFF GENERAL CLEANING

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4.1: Panoptic Clean can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.

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4.2: Customer agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with Panoptic Clean. Any cleaning equipment provided by customer, should be safe and in full working order.

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4.3: If collection of keys is required from a location outside the postal code area of the cleaning scheduled, a extra charge will apply.

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4.4: Panoptic Clean will not be responsible for triggering any alarm systems even if a customer should give any special instructions for deactivation/activation of any household alarm systems.

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4.5: All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.

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4.6:  Some of Panoptic Cleans cleaners may be self-employed and the payment of Tax and NIN as a vetted independent person is their own responsibility.

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4.7: The Client must allow the cleaner access to hot water and power.

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4.10: By entering under this Terms and Conditions with Panoptic Clean, after the termination of any cleaning service/future cleaning service to be provided by Panoptic Clean, no further scheduled appointments will take place after the termination has been submitted by phone or email.

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4.11: In case of a complaint, 'Panoptic Clean requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit.

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4.12: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

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4.13: The insurance policy is subject to a number or further terms and conditions available from Panoptic Clean. Any damage caused by bleach is not covered. Panoptic Clean will not arrange for the insurance referred to if the service fee has not been paid by the Client in accordance with terms and conditions of this agreement. An insurance taken out by the Client may void the insurance policy to in this clause in which even and loss will only be recoverable under the policy of the Client.

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5. PAYMENTS

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5.1: Payment is required prior to the start of the cleaning session. Invoice are sent via email. 

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5.2: Payment shall be received on or before the 1st of each month unless otherwise stated within the contract.  If arrainged in contract the invoice will be sent on the 15th and 30th of each month. Payment shall be net 15.

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5.3: Payment can be made by check if pre-arranged and included within your contractual agreement.

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5.4: Payment can be made with debit or credit card via an email invoice. Panoptic Clean will not share the customer's card details with any third party company other than the company in which provides merchant services and which so ever company may affiliate with them. (PayPal) and/or (Square)

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5.5: Invoices are typically sent out 10 days before the due date. 

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5.6: You have the option to save your credit card information with our third-party processing company and we'll charge your card the first of each month for the duration of the contract.

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5.7: If client wished to cease service prior to 1 year term agreement for any other reason than unsatifatory work, a fee totaling three months will be accessed to client for early termination. If three or less months remain then the total of months will be accessed. 

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6. COMPLAINTS & CLAIMS

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6.1: The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.

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6.2: Panoptic Clean may require the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day.

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6.3: If the customer has scheduled a facility walkthrough then it must be scheduled to commence no later than 72 hours in advance.

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6.4: Panoptic Clean in most cases will have the problem resolved within 24 hours of filed complaint.

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6.5: Panoptic Clean will not accept a complaint filed more than 24-hour after the cleaning session.

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6.6: Complaints are accepted verbally over the phone and by email. (email or phone).

Complaints must be reported on completion or in the following 24-hour.

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6.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewelry, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.

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6.8: Key replacement/locksmith fees are paid only if keys are lost by our operatives.

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6.9: Panoptic Clean agrees to keep all customers' information confidential.

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6.10: In case of damage Panoptic Clean will repair the item at its cost. If the item cannot be repaired then Panoptic Clean will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement from a Panoptic Clean source upon payment of cleaning services rendered.

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7. INSURANCE

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7.1: Panoptic Clean carries liability insurance and workers compensation. The policy will cover any accidental damages caused by an operator working on behalf of Panoptic Clean when reported within 24 hours of service date.

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7.2: Panoptic Clean reserves the right to refuse to share any of the confidential company's documents.

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8. CUSTOMER SATISFACTION

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8.1: Customer understands that he/she is not entitled to any refunds.

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8.2: If the customer is not completely satisfied with a cleaning job, Panoptic Clean will re-clean any areas and items to customer's satisfaction. Therefore customer must allow the cleaner to be returned.

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8.3: Customer may be present at all times during the recovery-clean. Panoptic Clean reserves the right not to return a cleaner more than twice.

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9. LIABILITY

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9.1: Panoptic Clean reserves the right not to be liable for:

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9.2: Completing tasks which are not stated on our task list;

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9.3: Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order (when supplied by customer), hot water or power;

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9.4: Third party entering or present at the customer's premises during the cleaning process;

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9.5: Wear or discoloring of fabric becoming more visible once dirt has been removed;

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9.6: Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;

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9.7: Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;

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9.8: Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.

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9.9: If the customer has got items which need special cleaning methods and special cleaning detergents, Panoptic Clean reserves the right to refuse the provision of the cleaning detergents.

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9.10: Panoptic Clean will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when placing the order or give instruction to the present cleaner.

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10. CANCELLATIONS

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10.1: REGULAR DOMESTIC CLEANING

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10.2: Customer/Representative may cancel or adjust the time of a cleaning visit/s by giving at least 72 hours advance notice. If a 24 hour notice is not given and and the customer would like to reschedule, a $48 reschedule fee will be charged.

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10:3: If a customer rescheduled an appointment and furthermore cancels the rescheduled appointment, NO refund will be given, even if the the customer provided a 72 hour notice, even if customer has prepaid.

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10.4: The $48 reschedule fee is required to confirm a rescheduled appointment even if the original appointment has been prepaid. Work can not begin nor appointment confirmed until the $48 reschedule fee has been received.

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10.4: Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 72 hours prior to the scheduled appointment. 

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10.5: Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys.

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10.6: By entering under this Terms and Conditions with Panoptic Clean, after the termination of any cleaning service/future cleaning service to be provided by Panoptic Clean, no scheduled appointment(s) will take place after the termination has been submitted by phone or email.

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10.7: All prepaid appointments shall adhere to all of the cancellation terms and conditions. 

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10.8: END OF TENANCY CLEANING/ SPRING CLEANING / AFTER PARTY CLEAN/COMMERCIAL CLEANING all shall adhere to the cancellation terms and conditions.

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10.9: 72 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.

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10.10: If a customer rescheduled an appointment and furthermore cancels the rescheduled appointment, NO refund will be given. 

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10.11: All prepaid appointments shall adhere to all of the cancellation terms and conditions. 

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11. AFTER CANCELLATION OF THE CLEANING SERVICE

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11.1: All properties belonging to client and Panoptic Clean, LLC shall be returned to respected owner. 

 

11.2: If client wished to cease service prior to 1 year term agreement for any other reason than unsatifatory work, a fee totaling three months will be accessed to client for early termination. If three or less months remain then the total of months will be accessed.

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11.3: These terms and conditions shall be governed by the relevant United States law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United States.

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